Return PolicyUpdated 2 months ago
At Shop Nation Store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day satisfaction guarantee on most products. Here's how our return and exchange process works:
1. Return Period
You have 30 days from the date of receiving your order to return or exchange items. If 30 days have passed since your purchase, in most cases we unfortunately cannot offer you a refund or exchange. Please reach out if you believe your situation warrants an extension of this timeline.
2. Eligibility for Returns
To be eligible for a return or exchange:
- The item must be unused, undamaged, and in its original condition.
- The item must be in its original packaging (if applicable).
3. How to Return an Item
To initiate a return, please follow these steps:
- To start a return, please use our returns portal here: https://shop-nation-store.loopreturns.com
- Provide Details: Include your order number, a brief description of the issue.
- Return Instructions: Once we receive your request, we’ll send you instructions for returning the item. Please ensure your item is shipped within 5 days.
- Contact Us: Email our customer support team at [email protected] or use our contact form on the website if you have any issues.
4. Refunds & Exchanges
- Refunds: Upon receiving and inspecting the returned item, we will process a refund to your original payment method. Please note that any shipping fees are non-refundable.
- Exchanges: We are no longer accepting exchanges. The fastest way to receive the correct product is to return the item through our portal and place an order for the correct item.
5. Non-Refundable Items
Some items are non-refundable, including:
- Gift cards
- Digital Products (Build plans & STL files, DIY Kits, Plans Bundle + Dust Collection)
6. Shipping Costs
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defective, incorrect item, or it does not meet your expectations.
- Original Shipping: Shipping costs for the original order are non-refundable unless being returned/refunded due to the product not meeting expectations.
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with a photo of the damage. We will provide a full refund or send a replacement at no additional cost.
8. Return Address
By using our returns portal, a prepaid label will be provided. All items must be mailed within 5 business days.
Contact Us
If you have any questions or need assistance with a return, feel free to reach out to our customer support team at:
- Email: [email protected]
- Phone: not available at this time
Thank you for shopping at Shop Nation Store! We value your business and aim to ensure you have a great experience with every purchase.