My Order is Taking a Long Time - Tracking Isn't UpdatingUpdated 15 hours ago

Packages sometimes move between carrier facilities without a new scan. A gap in tracking does not necessarily mean your package is lost.

If your estimated delivery date has passed or tracking appears stalled, email [email protected] with your order number. We’ll help investigate with the carrier—you do not need to wait 30 days to contact us.

Tracking says “Undeliverable” or “Return to Sender”

Check the shipping address in your order confirmation, including your apartment or suite number. Contact your local carrier promptly to ask whether pickup or an address correction is still possible.

If the package is being returned because you entered an incorrect or incomplete address, we cannot issue a refund while it is still on its way back to us. Once we receive the returned package, we will fully refund the returned physical merchandise and original shipping charges. Digital products already delivered remain subject to our digital-product refund terms.

Need help? Email [email protected] with your order number and correct shipping address.